Saudi Arabia's Communications and Information Technology Commission (CITC) published the rating indicator of service providers in terms of complaints received for the first quarter of 2020.

 

The total number of complaints retreated by 54% year-on-year (YoY) to 8,481 complaint in Q1 2020.

 

On a quarterly basis, the total number of complaints declined as compared to 7,393 in Q4 2019.

 

Mobile Telecommunications Company Saudi Arabia (Zain KSA) accounted for the highest number of complaints of mobile services with a total of 16,000 complaints, and also recorded the highest number of complaints in terms of fixed line services over the same period.

 

On the other hand, Saudi Telecom Co. (STC), Etihad Etisalat Co. (Mobily), and Etihad Atheeb Telecommunication Co. (GO) were the best performers in dealing with complaints in terms of fixed line services.

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