Saudi CITC issues rating indicator of service providers for Q2 2021

Logo of Communications and Information Technology Commission (CITC)

Saudi Arabia's Communications and Information Technology Commission (CITC) published the rating indicator of service providers in terms of complaints received for the second quarter of 2021.
 

The total number of complaints received by the telecom regulator amounted to 8,305 in Q2 2021.
 

Mobile Telecommunications Company Saudi Arabia (Zain KSA) accounted for the highest number of complaints of mobile services in Q2 2021 with 10 complaints per 100,000 subscribers. Meanwhile, Lebara Mobile KSA recorded the lowest number of complaints with 1 complaint per 100,000 subscribers.
 

For fixed-line services, Etihad Etisalat Co. (Mobily) recorded the lowest number of complaints over the same period with 17 complaints per 100,000 subscribers. 
 

Meanwhile, Salam recorded the highest number of complaints received from fixed line users with 75 complaints per 100,000 subscribers.