GACA issues October classification for air transport service providers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in October.

GACA stated that the total number of complaints submitted by passengers against airlines in October amounted to 1,029.

Flyadeal was the least carrier complained about, with 11 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 99%.

Saudi Arabian Airlines (Saudia) ranked second, with one complaint and a closure rate of 99%. Meanwhile, Flynas came third, with 12 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for October were about luggage, tickets then trips.

For the same month, King Khalid International Airport in Riyadh reported the lowest complaints, at a rate of 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually. Only 12 complaints were submitted by travelers, with a timely complaint handling rate of 100%.

Prince Naif International Airport was the least airport complained about, at a rate of 2% per 100,000 passengers with merely two complaints, among international airports that receive less than six million passengers annually. It reported a timely complaint handling rate of 100%.