Salama Insurance signs deals to introduce automation ‘robots’

Tadawul-listed Salama Cooperative Insurance Company and information management firm InfoFort have signed an agreement to introduce automation technology for the Saudi insurer.

InfoFort’s robotic process automation (RPA) solution will enable Salama to increase operational efficiency and reach its ambitious growth targets, UAE-based InfoFort said.

The RPA technology aims to help organizations automate rule-based business processes through a software, or a “robot,” to capture and interpret data, generate responses and communicate with other digital systems, the statement said.

This allows businesses to dedicate key resources to other critical tasks.

InfoFort will deploy a virtual workforce for Salama’s Motor Claims department where two robots will work to sync the claims process between Najm, a semi-governmental service provider, and Salama’s core insurance system.

The robots will track if the new claims were assigned to Salama or Najm, download all supporting documents related to the claims and automatically print necessary files, the statement said.

Once the claim has been registered on the core insurance system, it will update the status and populate requested details on Najm’s portal.

In addition, two other robots will work with operators facilitating their day-to-day work on the core insurance system and automating any tedious and repetitive tasks.