Saudi GACA classifies air transport service providers, airports

08/05/2021 Argaam

Logo of the General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority in March 2021.

 

The move aims to provide travelers with information about the performance of air transport service providers and airports, as well as their ability to solve their client complaints. In addition, the index aims to boost transparency as it reflects the authority's credibility and keenness to solve traveler complaints.

 

GACA also seeks to help the research entities conduct studies on improving the services provided to travelers.

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