GACA issues November classification for air transport service providers, airports

Logo of The General Authority of Civil Aviation (GACA)

The total complaints lodged by air passengers to GACA during the month amounted to 879, compared to nearly 317 in November 2021.

Saudi Arabian Airlines (SAUDIA) logged the least complaints at 17 per 100,000 passengers, with a closure rate of 95%. Flyadeal ranked second, with 36 complaints and a closure rate of 72%. Meanwhile, Flynas came third, with 77 complaints per 100,000 passengers, recording a closure rate of 80%.

During November, passengers mostly complained about ticket refunds, followed by flight delays and cancellations.

Prince Mohammed bin Abdulaziz International Airport posted the lowest complaints, with five complaints for every 100,000 passengers, or 1%, among international airports that receive more than six million passengers annually. The airport had a complaint closure rate of 100%.

Abha International Airport came with the lowest complaint rate for every 100,000 passengers with three complaints, among international airports that receive less than six million passengers annually, with a closure rate of 100%.

Locally, Najran Domestic Airport recorded the lowest complaints of 2% for every 100,000 passengers, with one complaint and a closure rate of 100%.