GACA issues May classification for air transport service providers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in May.

GACA stated that the total number of complaints submitted by passengers on air carriers in May amounted to 811.

Saudi Arabian Airlines (SAUDIA) was the least carrier complained about with 18 complaints per 100,000 passengers. The airline recorded a timely complaint handling rate of 97%.

Flynas ranked second with 25 complaints and a closure rate of 91%. Meanwhile, Flyadeal came third with 36 complaints per 100,000 passengers, reporting a timely complaint closure rate of 90%.

The most frequent complaints for May were about boarding services, tickets, then flights.

In May, Prince Mohammed bin Abdulaziz International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers among international airports that receive over six million passengers annually. Only five complaints were submitted by travelers, with a timely complaint handling rate of 100%.

Hail International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers among international airports that receive less than six million passengers annually. Only one complaint was submitted, with a timely complaint handling rate of 100%.

For domestic reports, Arar Airport recorded the lowest complaints per 100,000 passengers with one complaint, or 4%, recording a timely complaint processing rate of 100%.