GACA issues August classification for air carriers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in August.

GACA stated that the total number of complaints submitted by passengers on air carriers in August amounted to 1,442.

Saudi Arabian Airlines (SAUDIA) was the least carrier complained about with 14 complaints per 100,000 passengers. The airline recorded a timely complaint handling rate of 100%.

Flynas ranked second with 30 complaints and a closure rate of 98%. Meanwhile, Flyadeal came third with 105 complaints per 100,000 passengers, reporting a timely complaint closure rate of 52%.

The most frequent complaints for August were about flights, boarding services, then tickets. 

In August, Prince Mohammed bin Abdulaziz International Airport reported the lowest complaints, at a rate of 0.3% per 100,000 passengers among international airports that receive over six million passengers annually. Only two complaints were submitted by travelers, with a timely complaint handling rate of 100%. 

Prince Naif bin Abdulaziz International Airport was the least airport complained about, with a rate of 1% per 100,000 passengers among international airports that receive less than six million passengers annually. Only two complaints were submitted by travelers, with a timely complaint handling rate of 100%. 

Among domestic airports, King Saud Bin Abdulaziz (Al Baha) Airport reported the lowest rate of complaints at 2% per 100,000 passengers. Only one complaint was submitted by travelers, with a timely complaint handling rate of 100%.