GACA issues March classification for air carriers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued today, April 21, the index for the classification of air transport service providers and airports.

GACA stated that the total number of complaints filed by passengers against air carriers in March reached 924. Saudia was the least complained about carrier with 10 complaints per 100,000 passengers. The airline achieved a 85% rate in handling complaints promptly.

Flynas came second with 13 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%. It was followed by Fly adeal with 14 complaints. The carrier reported a complaint closure rate of 97%.

The most frequent complaints for March were about luggage services, tickets, then flights.

In the same month, Prince Mohammed bin Abdulaziz International Airport in Madinah reported the lowest number of complaints, at a rate of 0.1% per 100,000 passengers among international airports that receive over six million passengers annually. One complaint was filed by travelers, with a timely complaint handling rate of 100%.

Prince Nayef International Airport reported the lowest number of complaints, at a rate of 1% per 100,000 passengers among international airports that receive less than six million passengers annually. One complaint was filed, with a timely complaint handling rate of 100%.

Bisha Airport recorded the lowest number of complaints among domestic peers at 4% per 100,000 passengers. One complaint was filed, with a timely complaint handling rate of 100%.