Saudia named the 'World's Most Improved Airline'

One of the airplanes in SAUDIA fleet

Saudia was named ‘The World's Most Improved Airline’ and ranked first for the Best Economy Class Airline Catering at the 2024 Skytrax World Airline Awards.

In a statement, Saudia said the World Airline Awards are based on a comprehensive global customer satisfaction survey conducted over several months, covering more than 375 airlines worldwide.

In recent years, the company demonstrated unparalleled progress in its rankings, earning the title of ‘The World's Most Improved Airline’ for the third time.

Saudia’s remarkable trajectory has seen its ranking surge over the past seven years, leaping from the 82nd place in 2017 to 23rd in 2023, and achieving the 20th position in 2024.

Saudia’s ‘SHINE’ transformation program was instrumental in accomplishing this remarkable achievement as the initiatives are focused on elevating the guest experience, optimizing operational efficiency, and enhancing its service and product offerings, followed by the launching of Saudia’s new era of digital transformation and cutting-edge technologies.

These efforts propelled Saudia to rank among the top 10 airlines globally in on-time performance (OTP) throughout 2023, maintaining this position for six consecutive months.

In May 2024, the company ranked among the top five for arrival on-time performance (OTP-A) and first globally for the highest departure on-time performance (OTP-D).

Ibrahim Al-Omar, Director General of Saudia, said: "These awards reaffirm Saudia's dedication to excellence and our commitment to achieving the objectives of the National Strategy for Transport and Logistics Services. By adhering to the highest quality standards in the aviation industry, we are continuously prioritizing service innovation, by enhancing the guest experience, and optimizing operational efficiency."

“This unwavering dedication to excellence has positioned Saudia as a leading global connector, bridging the world to the Kingdom to serve a wide range of sectors including business, tourism, entertainment, sports, Hajj, and Umrah," he noted.