Digital transformation buoyed efficiency, cut costs: GOSI official

Ahmed Al-Omran, Assistant Governor for Information Technology at GOSI

Digital transformation adopted by the General Organization for Social Insurance (GOSI) has contributed significantly to raising its efficiency and reducing costs, Ahmed Al-Omran, Assistant Governor for Information Technology, GOSI, told Argaam.

On the sidelines of the Internet Governance Forum, the official added that total reliance on digital and self-services instead of traditional branches had a positive impact on the organization's operating expenses.

Further, GOSI is working in integration with many governmental and private entities, whether banks or financing companies, to provide integrated services to its customers.

These efforts come within the framework of achieving the goals of the Kingdom's Vision 2030, according to Al-Omran.

He highlighted that many services have become automated using artificial intelligence, while ensuring a distinguished customer experience.

Additionally, GOSI, according to Al-Omran, continuously monitors and weighs customer satisfaction, achieving high satisfaction rates, while striving for development and improvement.