GACA classifies air carriers, airports in November

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in November.

GACA stated that the total number of complaints submitted by passengers against airlines in November amounted to 928.

Flyadeal was the least carrier complained about, with 11 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 99%.

Flynas ranked second, with 12 complaints and a closure rate of 100%. Meanwhile, Saudi Arabian Airlines (Saudia) came third, with 13 complaints per 100,000 passengers, reporting a timely complaint closure rate of 99%.

The most frequent complaints for November were about luggage, tickets then trips.

For the same month, King Khalid International Airport in Riyadh reported the lowest complaints, at a rate of 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually. Only one complaint was submitted by travelers, with a timely complaint handling rate of 100%.

Among domestic reports, King Saud Airport was the least airport complained about, at a rate of 3% per 100,000 passengers with merely one complaint. It reported a timely complaint handling rate of 100%.