GACA classifies air carriers, airports in December

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in December.

GACA stated that the total number of complaints submitted by passengers against airlines in December amounted to 1,074.

Saudi Arabian Airlines (Saudia) was the least carrier complained about, with 20 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 99%.

Flynas ranked second, with 21 complaints and a closure rate of 100%. Meanwhile, Flyadeal came third, with 24 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for December were about luggage, tickets then trips.

For the same month, King Abdulaziz International Airport in Jeddah reported the lowest complaints, at a rate of 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint handling rate of 96%. 

Meanwhile, Prince Sultan International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers, among international airports that receive less than six million passengers annually.

Among domestic reports, Sharurah Airport was the least airport complained about, at a rate of 16% per 100,000 passengers with a timely complaint handling rate of 100%.