GACA classifies air carriers, airports in December 2024

Logo of General Authority of Civil Aviation (GACA) 

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in December.

The total number of complaints submitted by passengers against airlines in December stood at 1,074.

The least complaints were filed against Saudi Arabian Airlines (Saudia) at 20 per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 99%.

Flynas ranked second, with 21 complaints and a closure rate of 100%. Meanwhile, Flyadeal came third, with 24 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for December were about luggage, tickets followed by trips.

King Abdulaziz International Airport in Jeddah reported the lowest complaints at a rate of 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint handling rate of 96%.

Meanwhile, Prince Sultan International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers, among international airports that receive less than six million passengers annually.

Among domestic airports, Sharurah Airport was the least airport complained about, at a rate of 16% per 100,000 passengers with a timely complaint handling rate of 100%.