GACA classifies air carriers, airports in January

Logo of The General Authority of Civil Aviation (GACA) 

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in January 2025.

The total number of complaints submitted by passengers against airlines stood at 1,486.

The least complaints were filed against Saudi Arabian Airlines (Saudia) at 26 per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 100%.

Flynas ranked second, with 32 complaints and a closure rate of 100%.

Meanwhile, Flyadeal came third, with 37 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for January were about luggage, tickets followed by flights.

King Khalid International Airport (KKIA) in Jeddah reported the lowest number of complaints at 1% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint closure rate of 100%.

For international airports that receive less than six million passengers annually, Taif International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers.

Among domestic airports, King Saud Airport was the least airport complained about, at a rate of 3% per 100,000 passengers with a timely complaint handling rate of 100%.