GACA issues March classification for air carriers, airports

Logo of The General Authority for Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in March 2025.

The total number of complaints submitted by passengers against airlines stood at 965.

The least complaints were filed against Flynas with 19 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 100%.

Saudi Arabian Airlines (Saudia) ranked second, with 19 complaints and a closure rate of 99%.

Meanwhile, Flyadeal came third, with 30 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for March were about luggage, followed by tickets and passenger service.

King Khalid International Airport (KKIA) reported the lowest number of complaints, recording 16 or 1% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint closure rate of 100%.

For international airports that receive less than six million passengers annually, Taif International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers.

Among domestic airports, Arar Airport was the least airport complained about, at a rate of 3% per 100,000 passengers with a timely complaint handling rate of 100%.

GACA stated that the monthly index is designed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.